Returns, Refunds & Cancellations Policy

Effective Date: September 7, 2026

At AmezonIndia.com, we want our customers to have a convenient and reliable shopping experience. This Returns, Refunds & Cancellations Policy explains the conditions and process for cancelling orders, returning products, and receiving refunds for purchases made through our website.

By placing an order on AmezonIndia.com, you agree to the terms described below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact our customer support team as soon as possible with your:

Order ID
Name used for the order
Registered mobile number or email address
Reason for cancellation

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to receive the product and request a return in accordance with our Return Policy.

If an order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method used for the transaction.

2. Return Policy

We accept returns for eligible products subject to the product category, condition of the product, and the return period specified on the product page or order details.

Unless otherwise specified for a particular product, customers should request a return within 7 days of delivery.

Products must generally be:

Unused and in original condition
Returned with original packaging
Returned with tags, labels, accessories, manuals, and other included items
Free from damage caused by the customer
Accompanied by the original order details or invoice where applicable

Products that have been used, damaged, altered, washed, worn, or returned without the required original packaging may not qualify for a return.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible after delivery.

Customers may be requested to provide:

Order ID
Photographs or video of the product
Photographs of the packaging, where relevant
Description of the issue

After reviewing the request, AmezonIndia.com may offer an appropriate resolution, which may include replacement, return, refund, or another suitable solution depending on the circumstances and product availability.

4. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, usage, customization, or other applicable restrictions.

Non-returnable products, if any, will be clearly identified on the relevant product page or at the time of purchase.

Returns may also be rejected where:

The product has been used or damaged by the customer.
Original tags, packaging, or accessories are missing.
The product has been altered or modified.
The return request is made after the applicable return period.
The customer is unable to provide sufficient order details.
The product does not meet the conditions specified in the applicable product’s return policy.

5. Return Request Process

To request a return or refund, please contact our customer support team through the contact details provided on our Contact Us page.

Please provide:

Order ID
Customer name
Registered email address or mobile number
Product name
Reason for return/refund
Supporting photographs or other information, if requested

Our team will review the request and provide further instructions where applicable.

Customers should not send products to any address unless instructed by AmezonIndia.com.

6. Refund Policy

Once a return is approved and the returned product has been received and inspected, the eligible refund will be processed according to the applicable circumstances.

Refunds may also be issued when:

An order is successfully cancelled before dispatch.
AmezonIndia.com is unable to fulfil an accepted order.
A returned product is approved for refund.
A product is confirmed to be defective, damaged, or incorrectly supplied and a refund is approved.
A duplicate payment or other verified payment issue requires a refund.

The final refund amount may depend on the nature of the order, product, return, cancellation, shipping charges, discounts, offers, or other applicable terms.

7. Refund Processing Time

Once AmezonIndia.com approves a refund, we will initiate the refund to the original payment method used for the transaction, wherever applicable.

After the refund is initiated, the time taken for the amount to appear in the customer’s bank account, card, or payment account may depend on the payment method and the customer’s bank/payment provider.

For payments processed through Razorpay, Razorpay states that normal refunds can take approximately 7–10 business days to reflect, depending on the payment method and banking partner.

AmezonIndia.com is not responsible for delays caused by banks, card networks, payment service providers, or other financial institutions after the refund has been successfully initiated.

8. Refund to Original Payment Method

For security and compliance purposes, refunds will generally be made to the same payment method used for the original transaction.

For example:

Card payment → refund to the same card
UPI payment → refund through the applicable original payment channel
Net banking → refund through the applicable payment channel
Other online payment methods → refund through the applicable original payment method

We do not normally provide cash refunds for online payments.

Razorpay’s merchant terms also provide that refunds are routed to the same payment method through which the original transaction was processed.

9. Partial Refunds

Where appropriate, AmezonIndia.com may issue a partial refund instead of a full refund.

Partial refunds may apply in circumstances such as:

Partial cancellation of an order
Return of selected items from a multiple-item order
Price adjustment approved by AmezonIndia.com
Other circumstances where only part of the transaction is eligible for refund

10. Shipping Charges

Unless otherwise stated, original shipping or delivery charges may not be refundable where the customer changes their mind or returns a product for reasons unrelated to a defect, damage, or incorrect item.

Where a product is confirmed to be defective, damaged, incorrect, or otherwise eligible for a seller-supported return, the applicable shipping/refund treatment will be determined by AmezonIndia.com based on the circumstances of the order.

11. Failed, Cancelled or Unfulfilled Orders

If payment has been successfully received but AmezonIndia.com is unable to fulfil the order, the order may be cancelled and the eligible amount will be refunded to the original payment method.

If a payment is deducted but the order is not successfully created or confirmed, customers should contact us with the payment/order details so that the transaction can be verified.

12. Refund for Duplicate Payments

If a customer has accidentally made more than one successful payment for the same order, please contact us immediately.

After verification, any confirmed duplicate payment may be refunded to the original payment method.

13. Refund Status

Once a refund has been initiated, customers may receive a refund confirmation or reference details where applicable.

The customer may use the relevant refund/reference information to check the status with their bank or payment provider.

Razorpay also provides refund tracking information for eligible transactions.

14. Cancellation by AmezonIndia.com

AmezonIndia.com reserves the right to cancel an order in circumstances including, but not limited to:

Product availability issues
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Payment verification issues
Inability to deliver to the customer’s location
Violation of our Terms & Conditions
Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method.

15. Promotional Offers and Discounted Products

Products purchased using promotional offers, coupons, discounts, or special pricing may be subject to additional return or refund conditions.

Where applicable, the terms of the relevant promotional offer will apply.

Refund calculations may take into account discounts or promotional benefits applied to the original order.

16. Fraudulent or Unauthorized Transactions

If we identify a transaction as potentially fraudulent, unauthorized, suspicious, or in violation of our policies, we may cancel or hold the order pending verification.

Customers should immediately contact their bank and AmezonIndia.com if they believe that an unauthorized payment has been made using their payment method.

17. Payment Gateway

Online payments on AmezonIndia.com may be processed through third-party payment service providers, including Razorpay, depending on the payment option available at checkout.

Razorpay is a payment service provider and does not determine whether an AmezonIndia.com order should be cancelled, returned, or refunded. Order-related cancellation, return, and refund requests should be submitted directly to AmezonIndia.com.

18. Customer Responsibility

Customers are responsible for providing accurate:

Name
Delivery address
Email address
Mobile number
Payment information
Order information

Customers should carefully review their order before completing payment.

AmezonIndia.com will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

19. Contact Us

For questions regarding cancellations, returns, refunds, or order-related issues, please contact our customer support team through the Contact Us page on AmezonIndia.com.

When contacting us, please include your Order ID and registered contact details so that we can assist you efficiently.

20. Policy Updates

AmezonIndia.com may update this Returns, Refunds & Cancellations Policy from time to time to reflect changes in our business practices, products, payment processes, applicable laws, or service requirements.

The latest version published on this page will apply to future purchases.

Important Notice

This policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and other applicable website policies.

AmezonIndia.com aims to process eligible cancellations, returns, and refunds fairly and transparently while complying with applicable laws and payment-processing requirements.

Last Updated: September 7, 2026

2. Return Window by Category

To ensure fairness, different products have different return timelines:

Product Category	Return Window	Condition Requirements
Clothes & Footwear	7 Days	Unworn, tags attached, original packaging.

Bags & Accessories	7Days	No signs of use; all dust bags/tags included.
		.
		.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Method: Approved refunds are processed back to your original payment method (Credit Card, UPI, Wallet, etc.).
Timeline: It usually takes 5–7 business days for the funds to reflect in your account, depending on your bank.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to amezonindia error (wrong item/damaged product).

5. How to Initiate a Return

Log into your amezonindia account.
Go to “My Orders” and select the item you wish to return.
Upload a photo if the item is damaged or incorrect.
Pack the item securely and wait for our courier partner to arrive for the pickup.