TERMS & CONDITIONS

Effective Date: 01/09/2026
Last Updated: 7/09/2026

Welcome to Amezon India (“Website”, “we”, “us”, “our”). These Terms & Conditions govern your access to and use of amezonindia.com, including the purchase of products available through our website.

By accessing, browsing, registering on, or purchasing products through our Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Our Website

Amezon India operates an online e-commerce platform through which customers can browse and purchase products offered on our Website.

We reserve the right to update, modify, suspend, or discontinue any part of the Website, products, services, or these Terms & Conditions at any time.

2. Eligibility

By using this Website and placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information provided by you is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not misuse, interfere with, or attempt to gain unauthorized access to the Website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, sizes, colours, and other information displayed on the Website are accurate.

However, minor variations may occur due to:

  • Screen/display settings
  • Photography and lighting
  • Manufacturing variations
  • Product batches
  • Actual colour perception

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may cancel the affected order and provide an appropriate refund for the amount paid for that product.

5. Pricing

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other charges, where applicable, will be displayed during checkout.

We reserve the right to change product prices at any time. However, the price applicable to a successfully placed order will generally be the price displayed at the time of purchase, subject to correction of obvious pricing errors.

6. Order Placement

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication methods.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel an order in situations including:

  • Product unavailability
  • Incorrect product information
  • Pricing or technical errors
  • Suspicious or fraudulent transactions
  • Incorrect customer information
  • Delivery limitations
  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method/process.

7. Payment

We accept payment methods made available through our payment gateway and other payment options displayed at checkout.

Payments may be processed through Razorpay or another authorized payment service provider.

Customers are responsible for providing accurate payment and billing information.

We do not request or store your complete card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on our servers.

Payment processing may be subject to the terms, security procedures, and policies of the respective payment service provider.

Razorpay’s merchant terms also require merchants to clearly display applicable return/refund/cancellation policies and general customer terms, and prohibit merchants from storing payment-instrument credentials. (Razorpay)

8. Shipping & Delivery

We aim to dispatch confirmed orders within the delivery timeline displayed on the Website or communicated to the customer.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Courier service
  • Weather conditions
  • Public holidays
  • Natural events
  • Operational delays
  • Other circumstances beyond our reasonable control

Once an order has been dispatched, tracking information may be provided where available.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Cancellation Policy

Customers may request cancellation of an order before it is dispatched, subject to the applicable order status.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow our return/refund process.

Cancellation requests can be submitted through:

Email: amezonindiasupport@gmail.com
Phone:+918982388978

10. Return Policy

We accept eligible returns in accordance with our Return & Refund Policy displayed separately on the Website.

Products may be eligible for return where they are:

  • Damaged during delivery
  • Defective
  • Incorrectly delivered
  • Significantly different from the product ordered

Products must meet the conditions specified in our Return & Refund Policy.

Certain products may be non-returnable due to hygiene, safety, customization, or other applicable restrictions.

11. Refund Policy

Where a refund is approved, the refund will generally be processed to the original payment method or through another legally permissible method.

Refund processing time may depend on the payment gateway, bank, card issuer, or other financial institution.

The applicable refund amount and processing timeline will be communicated to the customer where necessary.

We do not provide refunds merely because a customer changes their mind where the product is not eligible for cancellation or return under our published policy.

12. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours / 7 days] of delivery.

We may request:

  • Order number
  • Photographs/videos of the product
  • Packaging photographs
  • Description of the issue
  • Other information reasonably required to verify the claim

After verification, we may provide a replacement, return, refund, or another appropriate resolution according to our policy.

13. Customer Account

If account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You agree to immediately notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

14. Promotions and Discounts

Promotional offers, coupons, discounts, and promotional codes may be subject to additional terms.

We reserve the right to:

  • Modify promotional offers
  • Withdraw offers
  • Correct pricing or promotional errors
  • Limit the use of promotional codes
  • Cancel orders where an offer has been misused

15. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to hack or disrupt the Website.
  • Introduce viruses or malicious code.
  • Use automated systems to scrape or copy Website content without permission.
  • Submit false or misleading information.
  • Conduct fraudulent transactions.
  • Abuse promotional offers.
  • Attempt unauthorized access to customer or administrative accounts.

16. Intellectual Property

All Website content, including text, graphics, logos, photographs, designs, product descriptions, icons, software, and other materials, is owned by or licensed to us unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our Website content without prior written permission.

17. Third-Party Services

Our Website may use third-party services including payment gateways, logistics providers, analytics services, communication services, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

18. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, protect, and disclose personal information.

Please ensure that a separate, complete Privacy Policy page is published on your website.

19. Fraud Prevention

We reserve the right to verify orders and transactions for fraud prevention and security purposes.

We may cancel or hold an order where we reasonably suspect:

  • Payment fraud
  • Identity misuse
  • Unauthorized payment
  • Multiple suspicious orders
  • Abuse of promotional offers
  • Other unlawful activity

Where required, information may be shared with relevant payment providers, banks, logistics providers, regulators, or law-enforcement authorities in accordance with applicable law.

20. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable Indian law.

21. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, internet or telecommunications failures, transportation disruptions, epidemics, war, civil disturbances, or other similar events.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be published on this page with a revised “07/09/2026” date.

Your continued use of the Website after such changes means that you acknowledge the updated Terms.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over

malyakherkheda dist mandsaur  madhya pradesh  pin code 458895

, subject to applicable consumer protection laws.

24. Grievance Redressal

For questions, complaints, refunds, returns, orders, or other concerns, customers may contact us:

Business Name: Amezon India
Website: amezonindia.com
Email: amezonindiasupport@gmail.com
Phone: +918982388978
Business Address: malyakherkheda dist mandsaur  madhya pradesh  pin code 458895

Grievance Officer: ravi parjapat 

Working Hours: 6 days  10am to 6pm

We will make reasonable efforts to acknowledge and resolve customer complaints within the applicable period.

25. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Amezon India
Email: amezonindiasupport@gmail.com
Phone:+918982388978
Address: malyakherkheda dist mandsaur  madhya pradesh  pin code 458895