Shipping & Delivery Policy

Effective Date: September 7, 2026

At AmezonIndia.com, we aim to provide a smooth and reliable delivery experience to our customers across India. This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and tracked after a successful purchase.

By placing an order on AmezonIndia.com, you agree to the terms described in this policy.

1. Delivery Coverage

We currently aim to deliver orders to serviceable locations across India.

Delivery availability may depend on the customer’s:

  • Complete delivery address
  • PIN code
  • Courier service availability
  • Product availability
  • Local delivery conditions
  • Other logistical factors

If a particular location is not serviceable, the customer may be informed during the ordering or delivery process.

2. Order Processing Time

Orders are normally processed after successful payment confirmation.

Orders are generally processed and dispatched within 1–3 business days.

Business days generally exclude Sundays and public holidays.

During high-demand periods, promotional events, holidays, adverse weather, or other circumstances beyond our reasonable control, order processing may take additional time.

Customers will receive order-related updates where applicable.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier availability.

Therefore, the overall estimated delivery period is generally:

1–3 business days for processing + 3–7 business days for delivery.

Delivery timelines are estimates and are not guaranteed. Remote locations, difficult-to-service areas, weather conditions, public holidays, transportation disruptions, courier delays, or other unforeseen circumstances may result in additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before the order is completed.

Shipping charges may vary depending on:

  • Delivery location
  • Order value
  • Product size or weight
  • Delivery method
  • Promotional offers
  • Other applicable factors

If free shipping is available for an order, the applicable offer or eligibility conditions will be displayed on the website.

5. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through the contact information provided during checkout.

The confirmation may include:

  • Order ID
  • Product details
  • Order value
  • Delivery address
  • Payment status
  • Other relevant order information

Customers should carefully review their order details and contact us as soon as possible if any information is incorrect.

6. Dispatch and Shipment Tracking

Once an order has been dispatched, tracking information may be provided to the customer where tracking is available.

Customers can use the tracking information provided to monitor the shipment status.

Tracking information may take some time to become active after the shipment has been handed over to the courier or logistics partner.

7. Delivery Attempts

Our logistics or courier partner may make one or more delivery attempts at the address provided by the customer.

Customers should ensure that:

  • The delivery address is complete and accurate.
  • The recipient is available to receive the package.
  • The registered mobile number is reachable.
  • Any required delivery instructions are followed.

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the shipment, or other customer-related reasons, additional delivery attempts or return-to-origin procedures may apply.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information during checkout.

AmezonIndia.com will not be responsible for delivery delays or failed delivery resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Incorrect mobile number
  • Missing apartment/house number
  • Incorrect recipient information
  • Other inaccurate information provided by the customer

If an order has not yet been dispatched, customers may contact us to request an address correction. We will try to accommodate the request where operationally possible.

Once an order has been dispatched, changing the delivery address may not be possible.

9. Delayed Delivery

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes include:

  • Weather conditions
  • Natural events
  • Public holidays
  • Transportation disruptions
  • Courier operational issues
  • Remote-area delivery
  • High order volumes
  • Government restrictions
  • Unexpected logistical circumstances

If an order is delayed, customers may contact our support team with their Order ID for assistance.

Razorpay’s own dispute guidance recommends customers first contact the merchant regarding non-receipt of physical goods and notes a general 7–10 business-day period for such goods.

10. Damaged Package at Delivery

Customers are encouraged to inspect the package at the time of delivery where reasonably possible.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, customers should:

  1. Take photographs or video of the package.
  2. Note the issue with the delivery person where possible.
  3. Contact AmezonIndia.com customer support as soon as possible.
  4. Provide the Order ID and supporting evidence.

We will review the issue and provide an appropriate resolution according to our Returns, Refunds & Cancellations Policy.

11. Wrong, Missing or Damaged Product

If you receive:

  • A wrong product
  • A damaged product
  • A defective product
  • A missing item from your order

please contact us as soon as possible after delivery.

Customers may be requested to provide photographs, videos, packaging details, or other information required to investigate the issue.

After verification, an eligible customer may receive a replacement, return, refund, or another appropriate resolution in accordance with our applicable policies.

12. Partial Delivery

In some cases, products from the same order may be shipped separately.

If an order contains multiple products, customers may receive more than one package or delivery at different times.

If an item appears to be missing after the expected delivery period, please contact customer support with the relevant Order ID.

13. Cash on Delivery

If Cash on Delivery (COD) is available for a particular product or location, the applicable COD option will be displayed during checkout.

COD availability may depend on:

  • Delivery PIN code
  • Product
  • Order value
  • Courier availability
  • Other operational conditions

Not every product or location may be eligible for COD.

14. Failed Delivery and Return to Origin

If a shipment cannot be delivered after the applicable delivery attempts, the courier partner may return the shipment to the sender.

This may happen because of:

  • Incorrect address
  • Customer unavailable
  • Customer refusal
  • Incorrect contact information
  • Delivery location being inaccessible
  • Other delivery-related circumstances

If a prepaid order is returned to us and is eligible for cancellation/refund, the refund will be handled according to our Returns, Refunds & Cancellations Policy.

15. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is unavailable after dispatch, the customer may be required to follow the applicable return process after receiving the product.

For complete information, please refer to our Returns, Refunds & Cancellations Policy.

16. Delivery Confirmation

An order may be considered delivered when the courier partner records successful delivery at the delivery address provided by the customer.

If you believe an order has been incorrectly marked as delivered but you have not received it, please contact us promptly with your Order ID so that we can investigate the delivery status with the logistics partner.

17. Third-Party Courier and Logistics Partners

AmezonIndia.com may use third-party courier, shipping, and logistics service providers to deliver customer orders.

Once a shipment has been handed over to a logistics partner, certain aspects of the delivery process are managed by that partner.

We will reasonably assist customers with delivery-related issues and coordinate with the relevant logistics provider where required.

18. Delivery Timeline Disclaimer

All delivery timelines mentioned on AmezonIndia.com are estimated timelines and may vary based on location, product availability, courier operations, and other circumstances.

A delivery estimate does not constitute a guaranteed delivery date unless specifically stated otherwise for a particular product or order.

19. Contact Us for Shipping Issues

For questions or complaints regarding shipping or delivery, customers should contact our customer support team through the Contact Us page on AmezonIndia.com.

Please provide:

  • Order ID
  • Customer name
  • Registered mobile number or email address
  • Delivery address
  • Description of the issue

Providing complete order information will help us investigate and resolve the issue more efficiently.

20. Shipping Policy Updates

AmezonIndia.com may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, logistics partners, delivery services, applicable laws, or business practices.

The latest version published on this page will apply to future orders.

Important Notice

This Shipping & Delivery Policy should be read together with our:

  • Terms & Conditions
  • Privacy Policy
  • Returns, Refunds & Cancellations Policy
  • Contact Us page
  • Other applicable website policies

AmezonIndia.com aims to provide transparent shipping information and reasonable assistance for delivery-related issues.

Last Updated: September 7, 2026